Privacy Policy

EmailCollect’s privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Australian Privacy Principles

As an Australian registered business, we have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

For EmailCollect members who may not be an Australian citizen, be aware of recent APP amendments, being “Bill 2022” which was passed and commenced on 13 December 2022, which states that any overseas entity that carries on business in Australia will be subject to the Privacy Act, regardless of whether it collects or holds personal information in Australia.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

Cookies and Similar Technologies utilizes cookies and similar technologies to enhance your browsing experience, personalise content, and analyse website traffic. Cookies are small pieces of text sent to your browser by a website you visit, which help the website remember information about your visit. By continuing to use our website, you consent to the use of these technologies. For detailed information about the types of cookies we use, their purpose, and your choices regarding their management, please refer to our dedicated Cookie Policy.

Our Cookie Policy provides comprehensive details about our use of cookies, including the use of third-party cookies for efficient hosting, CMS functionality, and checkout processing. It also addresses cookie compliance, consent mechanisms, data transfers, and user rights. To manage your cookie preferences, including opting out or customising settings, please utilize the options provided in our Cookie Consent banner or pop-up displayed on our website.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Other laws that apply to this Privacy Policy

As an online business, EmailCollect recognises international laws and is committed to meeting the needs of protecting Personal Information of our members. We recognise that our members may be a resident of a country other than Australia, do business in countries other than Australia, collect Personal Information from citizens of other countries, or interacts with consumers outside Australia through our services. In our endevour to provide quality services to you the follow international laws have also been adopted:

If you are unsure about any international compliance regarding data collection, you should follow the links provided and/or contact the relevant body for more information. If you have any inquiries or requests regarding your personal data and would like to exercise your rights under the ACCC, GDPR, CCPA, or other relevant oversite body, you can reach out to us at In order to protect your Personal Information we may require identification from you before releasing the requested information.


Both the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) emphasise the importance of transparency in data processing practices. Here is a general overview of the transparency requirements under both frameworks:

Transparency and the Australian Privacy Principles (APPs):

  • APP 1 – Open and Transparent Management of Personal Information: This principle requires organisations to have a clear and readily available privacy policy that outlines their practices for managing personal information. The privacy policy should cover information such as the types of personal information collected, the purposes of collection, how it is used and disclosed, and how individuals can access and correct their information.
  • APP 5 – Notification of the Collection of Personal Information: APP 5 mandates that individuals be informed at or before the time of collection about the collection of their personal information, including the purpose and consequences of collection.
  •  APP 11 – Security of Personal Information: This principle requires organisations to take reasonable steps to protect personal information they hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Organisations should outline their security measures in their privacy policy.

Transparency and the General Data Protection Regulation (GDPR):

  • Lawfulness, Fairness, and Transparency: The GDPR emphasises the need for transparency in data processing. It requires organisations to provide individuals with clear, concise, and easily accessible information about the processing of their personal data.
  • Article 13 – Information to be Provided when Personal Data is Collected: Organisations must inform individuals about the identity and contact details of the data controller, the purposes and legal basis for processing, recipients or categories of recipients, data retention periods, and individuals’ rights.
  • Article 30 – Records of Processing Activities: Organisations must maintain records of their processing activities, including purposes, categories of data subjects, categories of personal data, recipients, and data transfers.

Both the APPs and GDPR place significant importance on providing individuals with clear and transparent information about the handling of their personal data. This includes details about the purposes of processing, data retention, rights of individuals, and security measures.

To ensure compliance with the APPs and GDPR, EmailCollect reviews the specific requirements outlined in the legislation, details of which can be found in our Security Policy and Practices.

Law Enforcement Requests

At EmailCollect, we take user privacy and data protection seriously. In the event of a law enforcement request for user data, we have established a clear procedure to ensure compliance with applicable laws and regulations. We carefully review each request on a case-by-case basis, considering its legal validity and the scope of the request. We may require a valid warrant, court order, or other lawful authority before disclosing any user data. Our commitment is to protect the privacy and rights of our users to the fullest extent possible within the confines of the law.

Transparency and Law Enforcement Requests

We maintain transparency about any law enforcement requests received, to the extent permissible by law, while prioritising user privacy and confidentiality and may periodically publish aggregated or anonymised reports outlining the number or types of law enforcement requests received and the general categories of information disclosed. In our attempts to balance any legal obligations or restrictions on disclosure, if legally permitted, on a case-by-case basis we will consider notifying affected users when their data is subject to a law enforcement request.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, email addresses, phone numbers, and business names.

This Personal Information is obtained via our online forms, in which you consent to abide by relevant laws. While we endevour to perform due diligence, we don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may cancel your membership at any time by accessing your Profile section in the EmailCollect Member Dashboard and/or unsubscribe from our mailing/marketing lists by selecting the Unsubscribe option in any marketing emails we may send you.

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take all reasonable steps to permanently de-identify your Personal Information.

Please refer to our Security Policy and Practices document.

Prohibited Activity

We take the security and integrity of our platform seriously. To ensure a safe and compliant environment for all users, EmailCollect has implemented a Prohibited Activity Policy that outlines the types of activities that are strictly prohibited when using our services. This policy is in place to protect our business, reputation, and the privacy of our users. It is important that all EmailCollect members adhere to our Prohibited Activity Policy and engage only in activities related to their short-term rental (STR) business. Please review our Prohibited Activity Policy for a detailed list of activities that are forbidden on our platform. If you have any questions or concerns about the prohibited activities or need further clarification, please don’t hesitate to contact us. Your compliance with these policies ensures a secure and trustworthy environment for all EmailCollect users.

Access to Personal Information for EmailCollect Members

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If members wish to access their Personal Information, please login to your EmailCollect Member Dashboard.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please access your EmailCollect Member Dashboard and update your details, utilising verification processes as required, as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any complaints about this Privacy Policy please contact the Australian Competition and Consumer Commission (ACCC) at: