File not found

If your QR Code or print-ready PDF is missing from the Downloads section of your Membership dashboard, you can try the following steps:

  1. Go to the Orders section in you Membership Dashboard and select ‘View‘ for the property with the missing downloads.
  2. Scroll down to the section to ‘Edit [property] details‘.
  3. Make a change to the ‘Property Name‘.
  4. Select ‘Save fields‘. (this should regenerate your documents)
  5. Go back to your Downloads section; your files should be available, now.

If your files are still not available, please contact EmailCollect, immediately, through the link provided in the footer of your subscription email.